Warranty

  • 6 Things You Should Know About About Our Protection Plan

    Warranties are a funny thing; most of us scoff at the cost of a warranty at the time of purchase, thinking “what could possibly happen”, or “warranties never seem to cover anything if something does happen” so we smile while declining to purchase the extended warranty. However, it’s a decision we always regret when something does happen, and we hear those fateful words “Did you purchase the extended warranty?”.

    According to Forbes, furniture is one of the largest purchases you will make, next to a home, car, retirement and education. And while we purchase insurances and warranties for each of these, why do we continue to ignore the warranty for our furniture?
    Now it is true, not all warranties are created equal, and there is some diligence required on behalf of the consumer when it comes to taking full advantage of the warranty. So, let’s take a few minutes to discuss with one of our top DM (District Manager’s) what options are available when it comes to protecting one of your largest purchases.

    Question 1. What’s the Difference Between the Manufacturer’s Warranty versus Extended Warranty?
    DM: When purchasing furniture, there are a few options available for warranty. Unless stated, all upholstery purchases come with a standard one-year manufacturer’s warranty. This covers anything manufacture related, like if the frame breaks or if the fabric separates at the seams. Surplus Furniture is excited to offer the Total Care Protection Plan, which covers any accidental cut, rips, stains or burns. We also have additional plans that cover springs, frames and reclining mechanisms for the next 5 years. All the customer has to do is contact the warranty company provided in the protection plan kit.

    Question 2. Can we purchase the warranty after the purchase?
    DM: No. You can only purchase the warranty at the time of purchase. One big factor to consider is optics; if you initially refuse the warranty, but then purchase it at a later date and immediately file a claim afterwards, it appears to the manufacturer that you only purchased the warranty in order to cover a claim.

    Question 3. Can you register your Protection Plan online?
    DM: Yes. This is a common mistake from customers. When you purchase the Total Care Protection Plan, one of the first things the customer should do is register the plan online. That way all their information is registered and stored should they need to make any warranty claims at a later date.

    Ultra Shield's Total Care Kit (Wood, Fabric & Leather)

    Question 4. So a customer purchases the Total Care Protection Plan, registers it online and now something has happened and they need to make a claim. What steps do they take?
    DM: All the customer needs to do is contact the 1-800 number provided on the protection plan kit immediately. Follow the directions over the phone or on the kit. Once the claim has been approved, the store can look after replacement or repairs of the components.

    Question 5. What happens if I am a pet owner?
    DM: Surplus Furniture is pleased to offer the 5 Year Total Care VIP Pet Protection Plan, which covers all unintentional and accidental damage from handling as well as damages caused by pets.

    Question 6. What’s included in the Protection Kit?
    DM: The Total Care Kit comes with the following:
    1) A leather protector & conditioner to prevent leather from drying and cracking
    2) A cream polish to give your wood surfaces a clean shine
    3) A scratch guard to protect the wood furniture against scratches, and
    4) Amodex ink & stain remover.

    In addition, the kit comes with a detailed protection plan/service agreement number with details on the coverage and instructions on registering your warranty. You must keep that document as well as your original invoice should you have to file a claim.

    Buying furniture shouldn’t be a stressful process. Customers should know that once they make their purchase, Surplus Furniture and Mattress Warehouse will always be at their service to help with any concerns or questions. It’s this confidence and trust that we want to instill on our customers.

  • Why Buy The Warranty?

    Ultra Shield’s Protection Plan

    Peace of mind…

    Your livingroom should be a room you can actually live in. With Ultra Shield's protection plans this gives you the peace of mind if an accident occurs. Accidents happen! It is better to be covered when it happens. Whether it is a rip, tear, or stain, you can rest easy knowing that your investment is covered. Having the peace of mind knowing you are protected allows you to enjoy your purchase and use it as you normally would. You can enjoy it without the stress of not knowing what to do when an accident occurs. Many warranties on the market cover defect but very few offer replacement coverage against accidental damage.

    Accidents happen…

    If a stain occurs and you can’t remedy the problem using the cleaners provided with the kit. Contact Ultra Shield within 5 days of the occurrence. This will start the process to have this stain removed, if it can’t be removed, your piece will be replaced. They have top notch customer service and have one goal in mind, your satisfaction! It is that easy!

    Protection plans available…

    Ultra Shield provides protection plans for all of your furniture needs. You can purchase 5 year protection for your Fabric needs. Leather protection is available and is covered for 10 years. They even have protection for wood products, with 7 years of peace of mind protection. For customers purchasing multiple different products, there is a 5 year protection plan that would cover fabric, leather, and wood combined. These different plans cover most accidental damage that can occur. From food and beverage stains to minor rips and tears, from lifting of veneer to loss of silvering in a mirror. Rest easy with peace of mind knowing you have protected your investment for many years of enjoyment!

  • Why Get Furniture Warranty?

    Customer Purchase

    They say the top 3 large purchases in your lifetime are buying a house, buying a car, and buying furniture. Purchasing insurance for your vehicle and house is a no brainer but why do people skip out on purchasing insurance on their furniture? Accidents happen everyday and the unfortunate thing is that they can happen in just a split second.

    The amazing news is that here at Surplus Furniture we offer various Protection Kits to not only ensure a piece of mind when it comes to your new furniture but also to protect your investment from any accidents that can potentially occur.

    Surplus Furniture currently carries the following Protection Kits: Fabric, Leather, Wood, or Total Care. Each kit covers you for a duration of years plus also included are cleaners and conditions which we provide with a lifetime supply of. When you run out of cleaners and conditioners simply bring us the empty bottle and we will replace with a full bottle free of charge!

    Our fabric coverage protects you from any accidental stains, human & pet bodily fluids, vomit, rips, tears, burns, and mold & mildew. You are protected up to 5 years. This protection kit is on special for only $99 which works out to $20/year. ($119-NF)

    Ultra Shield’s Fabric Care KitUltra Shield's Fabric Care Kit- 5yr Warranty

    Our leather coverage protects you from any accidental stains, human & pet bodily fluids, rips, tears, burns, mold & mildew, ballpoint pen, blue jean dye, newspaper print transfer, and most importantly cracking and peeling. You are protected up to 10 years. This protection kit is on special for only $159 which works out to $16/year. ($179-NF)

    Ultra Shield’s Leather Care Kit Ultra Shield's Leather Care Kit- 5yr Warranty

    Our wood coverage protects you from accidental stains, lifting of veneer, liquid rings, scratches, gouges, chips, heat marks, loss of silvering in mirrors, and breakage of glass & mirrors. You are protected up to 7 years. This protection kit is on special for only $129 which works out to $18.60/year.

    Ultra Shield’s Wood Care KitUltra Shield's Wood Care Kit- 5yr Warranty

    The biggest seller out of the 4 protection kits is our Total Care kit. The benefit of this kit is that you are covered for all 3 of the surfaces (wood, leather, fabric). You are protected up to 5 years with this coverage. This protection kit is on special for only $149 which works out to $30/year.

    Ultra Shield’s Total Care Kit Ultra Shield's Total Care Kit (Wood, Fabric & Leather) 5yr Warranty

    In conclusion, never stress again on trying to prevent accidents happening to your investment. Grab a protection kit with your furniture and give yourself a piece of mind. Remember it only takes a split second for any sort of accident to happen so why risk it!

  • Fashion Forward, Factory Direct, Discount Furniture!

    Here at Surplus Furniture we pride ourselves in offering you, both new and continued customers, great quality home furnishing products that we stand behind with confidence, and attentive customer service techniques. Also, don't forget that with SAME DAY DELIVERY on all items that we have "IN STOCK" and anywhere in the city, your new furniture can be in your home TODAY!

    From the modern, fashion forward piece, to the classic, test of time items that never go out of style, at Surplus Furniture we offer the widest selection in living, dining and bedroom furniture. Stop in and have a seat on one of our plush sofas or sink into your brand new sectional! Your choice of leather, fabric, or even one of our leather and fabric combinations! Choose from our wide selection of lamps, coffee & end tables and area rugs to match as you picture it in your home.

    Keep it protected and kept looking new for years to come. Backed by full fabric, leather, and combo kit protection plans offered through Ultra Shield Furniture Care. With one of Ultra Shield's protection plans, you are granted peace of mind in knowing that any accidental scratches/scrapes, cuts, even liquid rings are FULLY COVERED and REPLACEABLE for the life of your WARRANTY.

    Not looking to purchase a livingroom? We've also have a wide selection of dining tables and accessories to help you transform your living/ dining space from blank slate, to the finished masterpiece, or to compliment and add a finishing touch to your existing decor.

    Quality Furnishing AccentsCheck out our selection of unique Accent pieces at surplusfurniture.com

    Our extensive mattress catalog includes the reputable quality and comfort of brands such as Serta, Signature, and Galaxy bedding. From Cooltech Memory Foam, to High density Foam... from Pillowtops, to pocket coils, we've got what you need to have a great night sleep!

    Quality Mattresses Visit surplusfurniture.com and browse our selection of Signature Mattresses!

    Don't wait, come in today and try out the Estate, by Signature bedding... or the Valet Firm, by Serta.

    Serta Mattresses Check out our Serta Mattress Hotel Collection exclusively at surplusfurniture.com

    For the comfy, yet firm sleeper, which features the traditional pillowtop functions but still firm enough for the firmest of mattress lovers, together with the health guard sheets (to protect against the transfer of harmful allergens in both your bed and pillows), Surplus Furniture and our product manufacturers are able to guarantee your night's rest, and piece of mind for the continued life of your investment. Also, choose from a wide array of bed sets, dressers, mirrors, nightstands to make your bedroom a place of mental and physical relaxation.

    Bedroom Furniture Browse our Bedroom Packages at surplusfurniture.com

    Choose from our flexible 3, 6, and 12 month financing options, BE APPROVED IN JUST MINUTES and pay zero dollars upfront! OR another option is to place your items on our layaway plan, where you would leave a deposit and simply make payments every 2 weeks in the amount that YOU feel comfortable! With NO storage fees, as items are paid for in full, you take them home or opt for our same day delivery service and have your furniture brought to you.

    Remember that Surplus Furniture & Mattress is your ONE STOP SHOP for Fashion Forward, Factory Direct, Discount Furniture! We have many locations across Canada, fully equipped and able to tend to your home furnishing needs. We hope to see you soon!

  • Leather Upholstery: Warranty & Cleaning

    After making a furniture purchase (big or small), you need to consider purchasing a Leather Warranty available at Surplus Furniture & Mattress, when purchasing any type of leather upholstery!

    5066_leather

    There are so many benefits when purchasing a warranty package for your leather upholstery. At Surplus Furniture, leather warranty that is purchased is handled through Ultra Shield (third party); a reputable company at the forefront of the furniture care industry since 1987. When an incident occurs, a simple call to Ultra Shield will initiate the warranty process.

    If you do decide to go ahead and purchase the Leather Warranty, the following will be covered: Food & Beverage Stains, Human & Pet Bodily Fluids, Rips, Tears, Cigarette Burns, Mold and Mildew, Blue Jean Dye, Newspaper Print Transfer, Ballpoint Pen Ink and finally Cracking & Peeling. Please be advised that you have the choice to purchase this warranty for just the sofa, loveseat or both upholstery pieces!

    As soon as you get home, the first thing you should do is to REGISTER your warranty! The registration number can be found in the pamphlet within the Leather Care Kit.

    Surplus is a furniture retailer and the warranty is dealt through Ultra Shield. Any and all guidelines Ultra Shield may have must be followed precisely in order to facilitate the warranty claim & process. Surplus may act as a go-between to aid the customer through the warranty process, however, the customer is obligated to deal with Ultra Shield directly as the warranty is sold by Surplus on behalf of Ultra Shield; Ultra Shield is the company honouring the warranty.

    leathercare_ultrashield

    For all of you that are currently under Ultra Shield's Warranty and a stain or damage occurs, please follow these steps:
    STEP 1: When a spill occurs, simply blot the spill with a clean white cloth or a dry sponge. If this does not remedy the stain, proceed to STEP 2.
    STEP 2: Contact Ultra Shield Customer Care within 5 days of the stain or damage occurrence. Their Customer Care Representatives will assess the stain and may, based on the type and material of the furniture, provide a cleaning kit or advice on removing the stain. If the stain persists, proceed to STEP 3.
    STEP 3: Ultra Shield will dispatch an authorized technician to remove the stain or repair the damaged area. If the technician is unsuccessful, proceed to STEP 4.
    STEP 4: Ultra Shield will replace the affected portion of the furniture at no cost to you.

    If you have not purchased a Leather Warranty & Care Kit, unfortunately you cannot purchase the warranty after your initial upholstery purchase. It is critical to follow the given Ultra Shield informational pamphlets and instructions from Surplus so that you will have a hassle-free experience if anything does happen with your leather upholstery.

    **Note: If you are using the cleaning products from Ultra Shield, follow the instructions on the back of the cleaning bottles for optimal results!**

    If you did not buy any type of Leather Warranty from Ultra Shield, feel free to use these CLEANING TIPS seen below.

    CLEANING CARE: Leather Upholstery

     

    leather_cleaning

  • Why Get the Warranty for your Furniture Purchase?

    Surplus Furniture offers great warranty with all our items and we make sure that you are insured and taken care of if ANYTHING happens to your furniture. I know what you might be thinking, “I don't need any warranty. I'm careful with all my stuff.” But accidents do happen and it is better to be safe then sorry. Furniture is the third most expensive purchase you will buy in your lifetime and you need to take care of it. So, make sure you have piece of mind when something does happen.

    Surplus Furniture provides warranty to mattresses, fabric, leather and wood pieces of all furniture at a very low cost to you. Warranty comes with a 5 to 10 year coverage of all damages plus a lifetime refillable cleaner and conditioner. If you run out of any of the bottles, all you need to do is visit your nearest store location and we will give you a brand new bottle on the spot!

    Furniture Warranty SURPLUS WARRENTY

    The warranty covers you from a wide range of accidents which include:

    • Food and Beverage Stains
    • Human and Pet Stains
    • Bodily fluid stains
    • Rips, Cuts, Tears, Cracking, Peeling, Scratches, Gouges and Chips
    • Cigarette Burns.

    All of the above are warrantied with no hassle and are all listed as the main factors in needing warranty. It will provide you with years of coverage that will allow you to either fully replace or repair the furniture with free refillable cleaners. This is a great offer that will give you peace of mind in the event anything does happen to your furniture!

    We have solid, dependable Sales Professionals to help you along the way with any questions you have or if you need assistance in your warranty. We are very different than our competitors when it comes to warranty. If you have an accident on the furniture that you purchased from Surplus, just call your local store location, call our help line or send us a private message on Facebook and we will assist you right away! There are no call backs, operators or automatized machines to keep you waiting as we will assist you right away! We want you to feel safe and happy with your purchase and taking the warranty goes a long way in providing you with peace of mind.

    Getting warranty on your purchase is a very quick and easy process and has 4 easy steps to take care of all your warranty needs:

    1. When a spill or stain occurs, blot the stain with a white cloth or dry sponge, if the stain still appears proceed to step 2.
    2. Contact Ultra Shield within 5 days of the damage or occurrence, their customer service representative will assess the situation and provide a cleaning kit or advise on how to remove the stain.
    3. If the damage or stain is still there, Ultra Shield will dispatch a technician to remove the stain or repair the area. If the technician is unsuccessful proceed to step 4.
    4. Ultra shield will REPLACE the affected portion of the furniture at NO COST TO YOU!

    Purchased Furniture

    You don't purchase a home, car or even new tires for your vehicle without getting warranty, so why would you go without this VERY important and very cost effective solution to protect yourself as well as your investment? Visit your nearest Surplus Store location and check out this great deal!

  • Fabric Upholstery: Warranty & Cleaning

    After making a furniture purchase (big or small), you need to consider purchasing a Fabric Warranty available at Surplus Furniture & Mattress, when purchasing any type of fabric upholstery!

    6765_fabric

    There are so many benefits when purchasing a warranty package for your fabric upholstery. At Surplus Furniture, fabric warranty that is purchased is handled through Ultra Shield (third party); a reputable company at the forefront of the furniture care industry since 1987. When an incident occurs, a simple call to Ultra Shield will initiate the warranty process.

    If you do decide to go ahead and purchase the Fabric Warranty, the following will be covered: Food & Beverage Stains, Human & Pet Bodily Fluids, Rips, Tears, Cigarette Burns, Mold and Mildew. Please be advised that you have the choice to purchase this warranty for just the sofa, loveseat or both upholstery pieces!

    As soon as you get home, the first thing you should do is to REGISTER your warranty! The registration number can be found in the pamphlet within the Fabric Care Kit.

    Surplus is a furniture retailer and the warranty is dealt through Ultra Shield. Any and all guidelines Ultra Shield may have must be followed precisely in order to facilitate the warranty claim & process. Surplus may act as a go-between to aid the customer through the warranty process, however, the customer is obligated to deal with Ultra Shield directly as the warranty is sold by Surplus on behalf of Ultra Shield; Ultra Shield is the company honouring the warranty.

    Ultra Shield

    For all of you that are currently under Ultra Shield's Warranty and a stain or damage occurs, please follow these steps:
    STEP 1: When a spill occurs, simply blot the spill with a clean white cloth or a dry sponge. If this does not remedy the stain, proceed to STEP 2.
    STEP 2: Contact Ultra Shield Customer Care within 5 days of the stain or damage occurrence. Their Customer Care Representatives will assess the stain and may, based on the type and material of the furniture, provide a cleaning kit or advice on removing the stain. If the stain persists, proceed to STEP 3.
    STEP 3: Ultra Shield will dispatch an authorized technician to remove the stain or repair the damaged area. If the technician is unsuccessful, proceed to STEP 4.
    STEP 4 Ultra Shield will replace the affected portion of the furniture at no cost to you.

    If you have not purchased a Fabric Warranty & Care Kit, unfortunately you cannot purchase the warranty after your initial upholstery purchase. It is critical to follow the given Ultra Shield informational pamphlets and instructions from Surplus so that you will have a hassle-free experience if anything does happen with your fabric upholstery.

    **Note: If you are using the cleaning products from Ultra Shield, follow the instructions on the back of the cleaning bottles for optimal results!**

    If you did not buy any type of Fabric Warranty from Ultra Shield, feel free to use these CLEANING TIPS seen below.

    CLEANING CARE: Fabric Upholstery

    fabric_cleaning

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