COVID-19 RESTRICTIONS - ONTARIO
As you are aware, the impact of COVID-19 has had a tremendous impact on businesses this year, and has culminated with the Province of Ontario to force all non-essential businesses to temporarily close. We support these decisions and given the directives issued by the Province, Surplus Furniture and Mattress Warehouse is proud to offer customers the ability to shop by phone, or shop online for non-essential items, or by phone to schedule curbside pickup or contactless delivery from Monday-Friday 11am to 7pm, Saturday 10am to 6pm and Sunday 11am to 5pm. We want to also reassure everyone that we are still working to make sure all your questions are answered! You can follow us on any of our social channels for updates or email your questions through our Help Centre page and (please indicate the location that is pertinent to your question).
Phone Orders for Additional Savings
Placing your order by phone for curbside pickup or contactless delivery during the COVID-19 lockdown will allow you to take advantage of additional savings and promotions while getting all your questions answered by one of our sales professionals. Please call us to place your phone order from Monday to Friday 11am to 7pm, Saturday from 10am to 6pm and Sunday from 11am to 5pm and take advantage of the savings!
Buy online is now available. Shop our website from the convenience of your home to take advantage of our factory direct prices. Once your order is complete, call your local store to schedule a curbside pickup or schedule a curbside contactless delivery from Monday to Friday 11am to 7pm, Saturday from 10am to 6pm and Sunday from 11pm to 5pm.
Customers Scheduled for Curbside Pick-up/Delivery
Once your order arrives in our warehouse we will contact you for next steps to get your product through curbside pick-up or contactless delivery from Monday to Friday 11am to 7pm, Saturday from 10am to 6pm and Sunday from 11pm to 5pm.
We encourage customers to continue making Layaway payments, this can be done as an online payment. If instructions are needed, please submit an email through our Help Centre page and we will send you the instructions.
Duration of COVID-19 Restrictions
We will re-open our showroom once the province of Ontario approves the opening of all non-essential businesses.
Other general questions, not addressed here, can still be sent through our Help Centre page and we will respond as quickly as possible (Please indicate the location that is pertinent to your question).
Honouring Flyer Promotions
Our promotions/e-flyers can be seen using online apps and websites such as Flipp, Reebee, SmartCanucks, Red Flag Deals, Save.ca or our own website.Once you have found your deal, simply call your local store and adjust your online order or place your order over the phone. Alternately, you can save it to your phone or tablet, and we can provide you with that same offer once the COVID-19 restrictions are lifted!
We look forward to seeing you in our stores soon but hope you will take advantage of the big savings while shopping online or placing your phone order. We will also continue to closely monitor the situation and will adjust our schedules and policies accordingly.Thank you for your support and your understanding during these difficult times. Together, we will come out stronger!
Take care of yourself and your family. Check out our website for updates.