Customer Testimonials

5 Star
Thank you for your excellent service
Thank you very much for your excellent service from start to finish. In mid August I had lots of questions about what to buy and needed assurance of delivery on a specific day.....the busiest day of the year...September 1st. After my conversations with Michael and a few of his colleagues, I felt confident that I was making the right choice purchasing with Surplus. Over the next few weeks Michael was always pleasant and patient with my questions and always followed up with the information I needed. My instincts told me that making our purchase with Surplus would be a good decision and I am delighted to say that it was a great one. The bed that Michael recommended is terrific, wasn't too difficult to put together and arrived the day we needed it as promised. Thank you for your excellent service!!

Sandi G.
Toronto, ON


5 Star
These young men were friendly, professional, and extremely helpful.
I had one of the best customer service experiences of my life today - over the phone when speaking to one of your sales reps, Marc, then again at your Dartmouth location with Marc, Joel, and Nick. These young men were friendly, professional, and extremely helpful. They were funny, polite, and ensured I was taken care of as a customer. Any parent would be proud to have these young men as sons and I hope you know they reflect very positively for your business. A great experience all around. I will definitely be back to purchase more furniture and recommend your store to my friends based on the customer service I received today. These young gentlemen are assets to your company. Keep up the great work.

Katherine P.
Dartmouth, NS


5 Star
Dartmouth Customer Service!
Just want to comment about your staff in your Dartmouth store... The staff there have gone above and beyond for us... We bought a house out of province and have had trouble with some land issues; and we had purchased our product from your Dartmouth location... and it was no problem for us to keep our furniture at the location until we were ready to pick it up... Three times we had to change the dates for pickup and your staff were very understanding, and helped us more than we expected.. Thank you too such a wonderful Staff.. Just didn't want it to go unnoticed.. .

Thanks again

Kathy S.
Dartmouth, NS



5 Star Icon
I want you to commend Kirby at the Dartmouth location.
I want you to commend Kirby at the Dartmouth location. He is a good salesman and very professional. I want you to make sure you pass this on to him.My loyalty is with your company because of him and everyone I recommend to go to this store will deal with Kirby. Simply put just the best sales experience I received from him!

Antonio M.
Dartmouth, NS



 5 Star
Just wanted to say a big Thank You to the team at the store in St. John's
Just wanted to say a big Thank You to the team at the store in St. John's. They went above and beyond in prioviding a product we needed for a broken bed. Awesome job guys, fantastic customer service. I will highly recommend your store for future furniture purchases.

Sherry K.
St.John's, NL



5 Star
We are enjoying our new sectional and were very happy with your staff and delivery guys!
Hi just want to thank you for a pleasant experience in your store on Sunday. We are enjoying our new sectional and were very happy with your staff and delivery guys!

D. Watters
Barrie, ON



5 Star
Very, very satisfied
Went to the Sudbury Ontario store for the first time on Saturday Jan 14,2017. Purchased a leather living room set, Very Very satisfied. Excellent customer service, excellent prices and great quality. Keep up the great work. Looking forward to my delivery

Nicole B.
Sudbury, ON



 5 Star
It's not everyday you receive great service like this
Good Afternoon.
I recently purchased furniture from your st catharines store. I was initially helped by Ken whom was very professional and gracious and very helpful. After going back a second time I was helped by Jamie whom I believe is the manager. I just wanted to send a quick well done email. Jaime went out of his way to help me. He definately was very resourceful and patient with me. Koodos to a great experience. It's not everyday you receive great service like this. -Kindest Regards

J. Ambeau
St.Catharines, ON



5 Star
I won't hesitate to recommend your store and the service you provide.
I wanted to thank your staff for the great service I got last week when the couch I had ordered and paid for through your Fredericton store was not available when my truck went to pick it up. The saleswoman was the best!
Again thanks for your great service. I won't hesitate to recommend your store and the service you provide.

Beth S. 
Saint John, NB