COVID-19 Temporary Closure FAQ's
As you are aware, the impact of COVID-19 has had a tremendous impact on businesses, in recent weeks, and has now culminated with several Provinces forcing all non-essential businesses to close because of the pandemic. We support these decisions and given the directives issued by the various Provinces, Surplus Furniture and Mattress Warehouse has temporarily closed its stores where mandated to do so. Please check our website for your local store hours. Without a doubt, the temporary closures will raise many customer questions regarding existing or future orders, pick-up dates or delivery status. We want to reassure everyone that we are still working to make sure all your questions are answered! You can follow us on any of our social channels for updates or email your questions to email@example.com and (please indicate the location that is pertinent to your question).
Customers Scheduled for Pick-up/Delivery
We will do our best to get your order to you as soon as we are legally allowed to open the store.
We have had many customers wanting to know how they can continue making their Layaway payments during the temporary closure. If you would like to continue making Layaway payments (optional during the temporary store closure), this can be done as an online payment. If instructions are needed, please email firstname.lastname@example.org and we will send you the instructions.
Duration of Temporary Closure
We will re-open once the various provinces approve the opening of all non-essential businesses.
General questions can still be sent to email@example.com and we will respond as quickly as possible (Please indicate the location that is pertinent to your question).
Honouring Flyer Promotions
During the closures, you will continue to see our scheduled flyers/promotions using online apps and websites such as Flipp, Reebee,SmartCanucks, Red Flag Deals, Save.ca or our own website. Once our closed stores are allowed to open, we will honour any and all promotions from the beginning of March onward (cannot combine)! Once you have found your deal, in any of our March promotions or any other promotions running while closed, simply save it to your phone or computer and we can provide you with that same offer once our stores reopen!
We look forward to seeing you in our stores real soon. We will continue to closely monitor the situation and will adjust our schedules and policies accordingly.
Thank you for your support and your understanding during these difficult times. Together, we will come out stronger!
Take care of yourself and your family. Check out our website for updates.