Please read the following Privacy Policy to understand how your personal information will be treated as you make full use of our many features on our website.


Surplus Furniture & Mattress Warehouse (“Surplus Furniture”) collects information for 3 objectives:

  1. To fulfill your order accurately and quickly.
  2. To learn how we can improve your shopping experience.
  3. To help us meet our commitment to privacy

When you visit, you have the option of creating a Surplus Furniture user account, which is not required to place an online order from Surplus Furniture. A Surplus Furniture user account gives you free access to these valuable features:

  • Save your selections for as long as you like
  • Get access to special promotions (if you choose to opt into our promotional emails)
  • View receipts, product reviews, and recent orders

Creating a user account is fast and easy:

  • Enter your email address
  • Choose and confirm a password, and you can ask us to remember you automatically

You can unsubscribe at any time. Simply email us through our Help Desk to request the removal of this information from our database at any time.

Surplus Furniture collects personally identifying information as a means to help improve the products and services it offers as well as the content offered on its websites. The information we collect includes the following:

Personal Information

Surplus Furniture does not collect any personally identifiable information about you except for the information that you provide to us in order to establish your account, including name, shipping address, billing address, phone number, and email. We receive, store and use this information to help us communicate with you, respond to your requests and improve the content and services that Surplus Furniture has available. We do not collect and save your credit card number and credit card expiration date when processing an order.

Information tracked automatically is generic and doesn't include any personal details

When you log onto the internet, you are assigned an IP (Internet Protocol) address. Some providers assign you a permanent or "static " IP address, but most use temporary ones. This helps assure your privacy, because it’s difficult - if not impossible - to collect personal information about you via a temporary address.

Our website keeps a general list of visitors' IP addresses. This gives us broad, generic information such as how many Bell users log onto the Surplus Furniture website and helps us maintain compatibility with many different Internet providers.

Surplus Furniture records browser types (like Google Chrome) and versions so we can tell what features our visitors can make use of and helps us keep our website up to date.

We record how many people visited each page on our website. This helps us improve website navigation, so customers can find products faster and easier.

When you access, we may collect and store device sign-on data (including device ID) and geolocation data in order to improve our location services. We may also record which website or search engine referred you to This information helps us improve our location services by ensuring our website remains compatible with more browsers and systems.

At any point while you're browsing, you can place an item in your Shopping Cart. When you're done browsing, you can review your Shopping Cart. If you want to place an order, indicate the item(s) you wish to order and click the Proceed to Checkout button. Enter your information, including name, address, and preferred contact time/method in case we need to get in touch with you about your order.

The next screen gives you a summary for the item(s) you're ordering, including price and applicable sales tax. You also confirm your billing information and store pick up location.

The Place Order button then displays options for payment: You can enter credit card information here.

What does Surplus Furniture do with this information?

Surplus Furniture has an absolute commitment to keep your information secure. The information you share with us is used to fulfill your order and to keep you up-to-date on the status of your order. After you place an order, we'll contact you with information about the order as needed.

The financial institutions processing your payment may send us supplemental information if there is a problem in completing the transaction. This information is used only in processing your order(s) from our website.

Information about your browser helps us improve the way our website appears on your computer and makes sure our website is up to date and compatible with your system. Traffic reports (information about websites that refer visitors to us) help us select the best places to reach people interested in shopping for furniture online.

Does Surplus Furniture ever share such information? With whom?

The information gathered on this site by Surplus Furniture as part of your purchasing is used only to process your purchase and is never shared with anyone, except in connection with your order. Credit card or cheque information is only shared with financial institutions that process your payment. Information on financing applications goes directly to the financial institution that handles the financing, not to Surplus Furniture; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but Surplus Furniture makes clear to financial companies we work with that we expect your information to be handled in accordance with our Privacy Policy.

No parties other than Surplus Furniture collect information on our website. We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application. No third party will solicit you as a result of information within Surplus Furniture.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Visit our Help Desk to contact us. Any email you send us is kept confidential and will not be posted on our website without your written permission.

How do I correct or update information about me and my order(s)?

To change, correct, or update information about you or your order prior to shipment, please access the "My Account " area of our website. Alternatively, you can contact us through our Contact Us page.

Can I have my name removed from Surplus Furniture’s active records? How?

If you would like your name removed from our active records, you may go to your Account and click "edit my email preferences ". Alternatively, you may also send an email through our Help Desk.

Electronic Mail Communications

Once an account is created, or a purchase is made online, you will start to receive emails pertaining to your new Surplus Furniture account. These emails will contain account information, order details, receipts and pick up information. These emails are important and allow us to effectively communicate with our customers during the purchasing process by providing updated account information along with order details. Please ensure you are using only active emails for these communications. We do not sell these emails nor share them with any third-party vendors. We may compare our list of e-mail addresses with those of our affiliates in order to avoid duplicative or otherwise unnecessary messages being sent to you.

At Surplus Furniture we believe in obtaining consent from all customers before sending any promotional emails. While signing up for your customer account, or while shopping/purchasing on our website, you will see a request to sign up for our exclusive promotional emails. If you decide to sign up for our exclusive promotional emails, first off congratulations, and second, your email address is safe as we meet all Canadian Anti-Spam Law requirements. We do not sell any of our email addresses nor share them with any third-party companies. All email subscribers are required to double opt-in before receiving any emails. This procedure ensures the validity of your email address, while eliminating the chance of our lists becoming contaminated with spam emails. What is a double opt-in? This occurs naturally when a you sign up for our email list, first you enter your email address into the web form, then an email is sent to that address requiring you to once again click a link to confirm the subscription. Once subscribed, you can unsubscribe at any time. No obligation. We send promotional emails every two weeks featuring exclusive savings and offers. Plus, every month, we will choose one lucky subscriber from each store to win a prize. So many benefits without any cost to you.

Use of Cookies

We may use cookies on certain pages of our website. We may also offer certain features that are only available through the use of a cookie. Among other reasons why we use cookies, cookies allow you to enter your password less frequently during a session. Cookies can also help us provide information which is targeted to your interests or service needs. Cookies are stored on your hard drive, not on our website. Most cookies are “session cookies,” meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our website and you may be required to reenter your password more frequently during a session.

Third party vendors, including Google, show your ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.)


Surplus Furniture uses industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls, system security measures and Secure Socket Layers (SSL). Please be advised that “perfect security” does not exist in commercial Internet applications and that such security measures may not prevent all loss, misuse or alteration of information on our websites.

The registration pages, where you enter your personal and credit card information, are secure. This means that any information you send us is protected by encryption. It is easy to tell when you are protected by encryption – your browser displays a lock or a key which is no longer broken or it changes color when you are on a secure page. The actual icon and its location may vary depending on your browser. For example: Internet Explorer displays a closed padlock at the bottom of the page when a page is secure.

Except as specifically permitted by this section, you may not disclose your Surplus Furniture password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You may, however, disclose your password to certain third parties with whom Surplus Furniture has entered into specific contractual and technical arrangements designed to safeguard your password (“Authorized Password Users”), in order to enjoy the benefits of those third parties’ services in relation to the Surplus Furniture services.

Other Websites; Links

Our websites contain links to other third-party Websites. Surplus Furniture is not responsible for the privacy practices, content, use of cookies or the gathering of other information of such third-party websites.

Public Forums

This website may make chat rooms, forums, message boards and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Views reflected in these forums do not reflect the views or opinions of Surplus Furniture. Surplus Furniture reserves the right, in its sole discretion, to move any comments or posts made on its website, for any reason.


Surplus Furniture does not knowingly collect personal information on children. The content of our websites and the products and services available are not intended for children. If you are under 18, you may only use Surplus Furniture with the involvement of a parent or guardian.


If you have any questions or concerns about this privacy notice, the practices of this website or your interaction with this website, please contact us through our Contact Us webpage.

How do I contact Surplus Furniture with any questions about this policy?

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, you can contact:

Privacy Policy Coordinator

Surplus Furniture & Mattress Warehouse

90 Anne Street South

Barrie, Ontario L4N 2E3

How will I know if this policy has been changed?

If we decide to change our privacy policy, we will post those changes to this Privacy Policy, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.



Price Hold / Layaway accounts are provided to allow our Customers to guarantee the price of ordered merchandise. Surplus Furniture does not represent to hold the merchandise at the location once a Price Hold / Layaway account is opened but will guarantee the price of the merchandise ordered. We request a minimum of two weeks’ notice prior to pick up/delivery of your merchandise to ensure your order is in stock. In the event that an item on Price Hold / Layaway is discontinued and no longer available, Customer may reselect for the discontinued item at which time all monies paid into the Price Hold / Layaway account will be transferred to the new item. Surplus Furniture provides a ten-day full refund policy on initial deposits (with original invoice only). No refunds on Price Hold / Layaway accounts after ten days. After six months, all Price Hold / Layaway orders not current with payment schedule are subject to a service charge at the rate of five ($5) dollars per month.


All sales are FINAL. However, if you discover concealed damages, you have 72 hours to report it. Just call the nearest Surplus Furniture store location and speak to a sales associate directly for details. Or submit a request through the Contact Us page on our website, please make sure to indicate the receipt number and nearest store location in body of email.

Only Price Hold / Layaway orders within 10 days of the initial written date are refundable. If Customer has paid by cheque, refund will be mailed within 2 weeks of date of demand. If Customer has paid by cash, refunds will be made at the store for amounts less than $200. Surplus Furniture cannot always process any cash refunds at a store as funds are not always readily available at store level due to banking deposits. If this case arises, Customer understands that they are still entitled to the refund but may be asked to come back at another part of the day or on another date in order to fully complete the refund. Alternately, the Customer may opt for a refund from corporate office in which the regular 2-week processing time will apply. Cash refunds over $200 will be issued from our corporate office and will require approximately 2 weeks for processing. Issued store credits should be used by Customer within 30 days of issuance. After six months, all store credits are subject to a service charge at the rate of five ($5) dollars per month.


Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Surplus Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.


To be eligible for a price match, you must show a publicly published ad with a lower price available from a retailer within 25 miles of the Surplus Furniture store location.


Surplus Furniture uses a 3rd party delivery service in which the Customer is responsible for the delivery fees payable to the service upon delivery of goods. Delivery fees are not refundable. It is the Customer’s responsibility to ensure that purchased merchandise will fit through doorways, stairwells, etc. If merchandise does not fit, Customer may reselect different merchandise for which new delivery charges will be imposed. Delivery times are estimated before 4pm and after 4pm and are not guaranteed. It is the Customer’s responsibility to notify the store of any delivery time changes prior to the delivery date.


As a courtesy upon Customer’s request, and at no charge to the Customer, Company employees may assist Customer in securing merchandise to/on Customer’s motor vehicle and/or trailer. The Customer must examine and approve the security of the load. The Customer assumes total responsibility and liability for the safe transportation of their merchandise. Surplus Furniture disclaims responsibility and liability for any damage or injury that may occur for any reason as a result of this service. Customer shall indemnify the Company and its employees for any claim of loss, damage or injury to any person or property caused by such occurrence.


By visiting, you are accepting the practices described in these Terms and Conditions. If you do not accept any of the terms and conditions stated herein, do not use any of our websites. We may, in our sole discretion, change these terms and conditions at any time by updating this website. You are bound by all such modifications, and it is your responsibility to review these terms and conditions on a regular basis. Your continued use of this site following the amendments shall constitute your acceptance of the amendments.

The photographs, graphics, logos and service marks displayed on this website are the property of Surplus Furniture and other parties. Content displayed is protected by copyright. Users are prohibited from using any content without written permission. Users are prohibited from using any content in any form for any commercial, public, or unlawful purpose.

Photos are for advertising purposes only. Items shown may not be included in group package. Prices subject to change without notice. Bedding is sold in Mattress/ Box Sets only. If sold individually, prices will vary from set price.


Under conditions of normal usage, Surplus Furniture will repair any defect in workmanship for a 30-day period from the date of purchase. Customer must return merchandise to the store for repair. Upholstered fabrics are not guaranteed for colour fastness, wear ability or shrinkage by the manufacturers, and therefore we are not able to offer such guarantees. Certain products may have additional manufacturers’ warranties. Additional 3rd party warranties can be purchased separately for certain items. See store for details.

If you have additional questions, feel for to contact us or see if your question is already answered on the Surplus Furniture Customer Service Website.