To Our Valued Customers,
Surplus Furniture stores across the country are all open for business with reduced hours (check our website for hours) and are prepared to serve our customers. We want to assure everyone that the health and wellbeing of our customers and staff is our highest priority. We will continue to follow all guidelines to ensure we help reduce the spread of the virus. We want everyone to feel at ease during their visit, to our stores and/or while receiving a delivery through one of our 3rd Party Delivery Services, knowing we are focused on preventative measures (such as):
At Store Level
Intensified Cleaning: Our stores are being cleaned and sanitized regularly as a normal course of business. However, we have increased the frequency and intensity of those cleanings to ensure our spaces are as safe as possible.
Regular Hand Washing: We continue to emphasize good hygiene at our stores with ongoing communications to our employees about the importance of frequent hand washing and the cleaning of work surfaces.
Social Distancing: We are following all social distancing guidelines. We will avoid shaking hands with customers, fellow employees, and other visitors to our stores. Our approach to customer service hasn’t changed! We value every customer that walks in our doors more than ever and that’s why we will be replacing handshakes with smiles and waves.
Personal Protective Equipment (PPE): We encourage our staff and customers to wear PPE while in our stores.
Employees in our Stores: If any one of our employees is feeling ill (for any reason), they will be asked to stay home until they are feeling well again. As well, we will follow the self-isolation protocol implemented by the Public Health Agency of Canada when needed or should the situations arise.
During Customer Deliveries
Delivery Companies: We have implemented protocols to ensure the health and safety of all our customers while a customer delivery is taking place. This will include proper safety measures with the drivers before, during and after the delivery occurs both with the delivery team and their equipment/truck. Also, any PPE used by the delivery company to aid in ensuring a clean and sanitary delivery will be discarded after every delivery.
We urge everyone to take the appropriate measures to stay safe. We are including a link to the government resource/fact sheets that will hopefully assist anyone who may have questions regarding COVID-19 and how to reduce the spread of the virus.
Thank you for your loyalty. Stay safe.