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SURPLUS FURNITURE
Terms and Conditions
Please read the following Terms and Conditions to understand the policies surrounding your purchase.
Limited Warranty
Under conditions of normal usage, Surplus Furniture & Mattress Warehouse will repair any defect in workmanship for a 30 day period from the date of purchase. Customer must return merchandise to the store for repair. Upholstered fabrics are not guaranteed for colour fastness, wearability or shrinkage by the manufacturers, and therefore we are not able to offer such guarantees. Certain products may have additional manufacturers’ warranties. Additional 3rd Party warranties can be purchased separately for certain items. See store for details.
Price Hold / Layaway Policy
Price Hold/Layaway accounts are provided to allow our Customers to guarantee the price of ordered merchandise. Surplus Furniture & Mattress Warehouse does not represent to hold the merchandise at the location once a Layaway account is opened, but will guarantee the price of the merchandise ordered. We request a minimum of two week’s notice prior to pick up/delivery of your merchandise to ensure your order is in stock. In the event that an item on Layaway is discontinued and no longer available, Customer may reselect for the discontinued item at which time all monies paid into the Layaway will be transferred to the new item. Surplus Furniture & Mattress Warehouse provides a ten day full refund policy on initial price hold deposits (with original invoice only). No refunds on price hold accounts after ten days. After six months, all price hold orders not current with payment schedule are subject to a service charge at the rate of five ($5) dollars per month.
Refund Policy
Only Layaways within 10 days of the initial written date are refundable. If Customer has paid by cheque, refund will be mailed within 2 weeks of date of demand. If Customer has paid by cash, refunds will be made at the store for amounts less than $200. Surplus Furniture & Mattress Warehouse cannot always process cash refunds as funds are not always readily available at store level due to banking deposits. If this case arises, Customer understands that they are still entitled to the refund but may be asked to come back at another part of the day or on another date in order to fully complete the refund. Alternately, the Customer may opt for a refund from corporate office in which the regular 2 week processing time will apply. Cash refunds over $200 will be issued from our corporate office and will require approximately 2 weeks for processing. Issued store credits should be used by Customer within 30 days of issuance. After six months, all store credits are subject to a service charge at the rate of five ($5) dollars per month.
"As Is" Policy
All items marked on the front of this invoice with the notation “AS IS” are sold subject to the following conditions; NO EXCHANGES, NO REFUNDS, NO RETURNS, NO SERVICE AND NO WARRANTY, whether expressed or implied, including warranties of fitness for particular purpose. The Customer acknowledges that the quality or condition of the item(s) is based on “AS IS” condition and the decision to purchase the item(s) was based solely on the Customer’s inspection and approval of the item(s).
Damages
All items marked on the front of this invoice with the notation “AS IS” are sold subject to the following conditions; NO EXCHANGES, NO REFUNDS, NO RETURNS, NO SERVICE AND NO WARRANTY, whether expressed or implied, including warranties of fitness for particular purpose. The Customer acknowledges that the quality or condition of the item(s) is based on “AS IS” condition and the decision to purchase the item(s) was based solely on the Customer’s inspection and approval of the item(s).
Tie Down Assistance
As a courtesy upon Customer’s request, and at no charge to the Customer, Company employees may assist Customer in securing merchandise to/on Customer’s motor vehicle and/or trailer. The Customer must examine and approve the security of the load. The Customer assumes total responsibility and liability for the safe transportation of their merchandise. Surplus Furniture & Mattress Warehouse disclaims responsibility and liability for any damage or injury that may occur for any reason as a result of this service. Customer shall indemnify the Company and its employees for any claim of loss, damage or injury to any person or property caused by such occurrence.
Delivery Policy
Surplus Furniture & Mattress Warehouse uses a 3rd party delivery service in which the Customer is responsible for the delivery fees payable to the delivery company upon delivery of goods. Delivery fees are not refundable. It is the Customer’s responsibility to ensure that purchased merchandise will fit through doorways, stairwells, etc. If merchandise does not fit, Customer may reselect different merchandise for which new delivery charges will be imposed. Delivery times are estimated before 4pm and after 4pm and are not guaranteed. It is the Customer’s responsibility to notify the store of any delivery time changes prior to the delivery date.
ALL SALES FINAL. NO REFUNDS. EXCHANGES PERMITTED FOR DEFECTIVE ITEMS WITHIN 72 HOURS OF DELIVERY. DEFECTIVE ITEMS ARE CLASSIFIED AS DEFECTIVE IF A MANUFACTURING FAULT OCCURS OR IS VISIBLE AT TIME OF RECEIPT OF GOODS. PLEASE NOTE THAT ITEMS THAT ARE DAMAGED AS A RESULT OF POOR CUSTOMER ASSEMBLY AND/OR DAMAGES CAUSED BY CUSTOMER TRANSPORTATION ARE NOT CONSIDERED TO BE DEFECTS AND AS SUCH WILL NOT BE EXCHANGED. MATTRESSES AND/OR FOUNDATIONS CANNOT BE RETURNED OR EXCHANGED. ALL EXCHANGES OR WARRANTY CLAIMS MUST BE ACCOMPANIED BY AN ORIGINAL BILL OF SALE. DELIVERIES ARE DONE BY A CONTRACTED COMPANY AND THEREFORE DELIVERY CHARGES ARE NOT REFUNDABLE. NSF CHEQUES ARE SUBJECT TO A $50 NSF FEE (IN ADDITION TO ANY FEES CHARGED BY CUSTOMERS BANK) AND ADDED TO CUSTOMERS INVOICE. NO ADDITIONAL CHEQUES WILL BE ACCEPTED ON ACCOUNTS NOTED WITH PREVIOUS NSF PENALTIES/CHARGES.
UPDATED: October 2016