Surplus Furniture Terms & Conditions
SURPLUS FURNITURE
TERMS & CONDITIONS
PRICE HOLD / LAYAWAY POLICY
Price Hold / Layaway accounts are provided to allow our Customers to guarantee the price of ordered merchandise. Surplus Furniture does not represent to hold the merchandise at the location once a Price Hold / Layaway account is opened but will guarantee the price of the merchandise ordered. We request a minimum of two weeks’ notice prior to pick up/delivery of your merchandise to ensure your order is in stock. In the event that an item on Price Hold / Layaway is discontinued and no longer available, Customer may reselect for the discontinued item at which time all monies paid into the Price Hold / Layaway account will be transferred to the new item. Surplus Furniture provides a ten-day full refund policy on initial deposits (with original invoice only). No refunds on Price Hold / Layaway accounts after ten days. After six months, all Price Hold / Layaway orders not current with payment schedule are subject to a service charge at the rate of five ($5) dollars per month.
REFUND POLICY
All sales are FINAL. However, if you discover concealed damages, you have 72 hours to report it. Just call the nearest Surplus Furniture store location and speak to a sales associate directly for details. Or submit a request through the Contact Us page on our website, please make sure to indicate the receipt number and nearest store location in body of email.
Only Price Hold / Layaway orders within 10 days of the initial written date are refundable. If Customer has paid by cheque, refund will be mailed within 2 weeks of date of demand. If Customer has paid by cash, refunds will be made at the store for amounts less than $200. Surplus Furniture cannot always process any cash refunds at a store as funds are not always readily available at store level due to banking deposits. If this case arises, Customer understands that they are still entitled to the refund but may be asked to come back at another part of the day or on another date in order to fully complete the refund. Alternately, the Customer may opt for a refund from corporate office in which the regular 2-week processing time will apply. Cash refunds over $200 will be issued from our corporate office and will require approximately 2 weeks for processing. Issued store credits should be used by Customer within 30 days of issuance. After six months, all store credits are subject to a service charge at the rate of five ($5) dollars per month.
PRICES ON OUR WEBSITE
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Surplus Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
PRICE MATCH POLICY
To be eligible for a price match, you must show a publicly published ad with a lower price available from a retailer within 25 miles of the Surplus Furniture store location.
DELIVERIES
Surplus Furniture uses a 3rd party delivery service in which the Customer is responsible for the delivery fees payable to the service upon delivery of goods. Delivery fees are not refundable. It is the Customer’s responsibility to ensure that purchased merchandise will fit through doorways, stairwells, etc. If merchandise does not fit, Customer may reselect different merchandise for which new delivery charges will be imposed. Delivery times are estimated before 4pm and after 4pm and are not guaranteed. It is the Customer’s responsibility to notify the store of any delivery time changes prior to the delivery date.
TIE DOWN ASSISTANCE
As a courtesy upon Customer’s request, and at no charge to the Customer, Company employees may assist Customer in securing merchandise to/on Customer’s motor vehicle and/or trailer. The Customer must examine and approve the security of the load. The Customer assumes total responsibility and liability for the safe transportation of their merchandise. Surplus Furniture disclaims responsibility and liability for any damage or injury that may occur for any reason as a result of this service. Customer shall indemnify the Company and its employees for any claim of loss, damage or injury to any person or property caused by such occurrence.
ADDITIONAL INFORMATION
By visiting SurplusFurniture.com, you are accepting the practices described in these Terms and Conditions. If you do not accept any of the terms and conditions stated herein, do not use any of our websites. We may, in our sole discretion, change these terms and conditions at any time by updating this website. You are bound by all such modifications, and it is your responsibility to review these terms and conditions on a regular basis. Your continued use of this site following the amendments shall constitute your acceptance of the amendments.
The photographs, graphics, logos and service marks displayed on this website are the property of Surplus Furniture and other parties. Content displayed is protected by copyright. Users are prohibited from using any content without written permission. Users are prohibited from using any content in any form for any commercial, public, or unlawful purpose.
Photos are for advertising purposes only. Items shown may not be included in group package. Prices subject to change without notice. Bedding is sold in Mattress/ Box Sets only. If sold individually, prices will vary from set price.
LIMITED WARRANTY
Under conditions of normal usage, Surplus Furniture will repair any defect in workmanship for a 30-day period from the date of purchase. Customer must return merchandise to the store for repair. Upholstered fabrics are not guaranteed for colour fastness, wear ability or shrinkage by the manufacturers, and therefore we are not able to offer such guarantees. Certain products may have additional manufacturers’ warranties. Additional 3rd party warranties can be purchased separately for certain items. See store for details.
MOBILE TERMS OF SERVICE
The Surplus Furniture mobile message service (the "Service") is operated by Surplus Furniture (“Surplus Furniture”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Surplus Furniture’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Surplus Furniture through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Surplus Furniture. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18449360681 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Surplus Furniture mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18449360681 or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
If you have additional questions, feel for to contact us or see if your question is already answered on the Surplus Furniture Customer Service Website.
