When I hear about all the other furniture stores available to the consumer, I realize how convenient buying furniture is at Surplus Furniture. Time and time again I interact with customers who are discouraged and frustrated with various other options they have encountered. They come to us expecting the same old box store and boring atmosphere — not to mention the same old furniture at every location.
When customers walk into our warehouse, we have the music cranked up and a smile on our face because we’re excited and happy to be there. Every day we encounter new faces from all over the world with needs we can fulfill, and we’re happy to do so. People need a place to sit at the new house they moved into or a new mattress set because they’ve been sleeping on the floor with nothing but a blanket and a pillow.
I can’t tell you how many times I’ve had a sweet young couple ask me if we have the product they want in stock — with a hopeful smile on their face. I look to my customer service desk and shout out: “Hey guys, do we have the Windham queen mattress set in stock? They need it tonight!” All the while I know the answer is yes because I checked earlier. I want to create some suspense, and they shout back: “It’s in the back, factory wrapped!” Then I look at the customers and I say, “You got it! It’s yours! You can take it right now!” Just pure joy and sometimes disbelief comes over them, and I think, what’s so hard about making it easy and convenient? But that’s the way we do it all the time. You tell us what you’re looking for and we show you what’s in stock — that simple.
Making it convenient to find what you’re looking for isn’t complicated, because we store our items on location. We have huge storage warehouses around the entire country, so we don’t run out of new options either. We’re constantly cycling through new and exciting styles that you can try and normally take home right away. If you can’t pick it up, we can have a delivery courier at your house that day. I know most people don’t believe it at first, but I see it every day. I enjoy making people happy, and I have a good time joking around and having fun with everyone who walks through our doors. That’s the Surplus Furniture convenience at Surplus Furniture and Mattress Warehouse.
— Surplus Staff Member
